Firstly we would like to thank you all for your patience, we recognise that you have had to face huge uncertainty over the past weeks. It has been an unprecedented time for us and we are sorry not to be able to bring you The Ski Week in all its glory this year. During this time, your kind words of support, understanding and all of the positive messages which we have received mean a lot to us, and has made this difficult situation all the more bearable.

Like many in the travel and entertainment industry, The Ski Week is facing an unprecedented situation. Never before have we had to postpone an event because the law prohibited us from running it. As a result, new measures have been brought out which mean we can offer you full flexibility to your booking.

Option 1: From April 24th, all existing bookings will be rolled over to 2021 The new dates will be:
Austria Week 1: 13-20 March 2021
Austria Week 2: 20-27 March 2021
Aspen Week: 4-11 April 2021
Aspen Weekend: 8-11 April 2021

Everything else stays the same. As a small gesture from our side we will give everyone a TSW jacket and for those attending Austria and Aspen Week free Oktoberfest tickets upon arrival. We hope this comes as good news to you, because after all, the plan was to go skiing together and we intend to follow through with that promise!

There is no action required from you at this stage - By the end of April you will receive a confirmation email of your TSW booking for 2021.

Option 2: If you would rather have more time to make a decision then we can issue you with a Refund Credit Note. This means that your booking can be used as credit for any TSW event in 2021. Let us know by 24th April if you would prefer this option.

Please note: all extras & transfers will be refunded to the card paid with, these will be processed by 24th April.

We love to ski and we love our community… We hate this situation and want to see you on the slopes next year.

FAQ

Will I still have the same accommodation?

We are working with our partners to ensure that you will get the same accommodation that you originally booked.

The event was postponed at such a late stage that I had incurred travel costs. What should I do about these costs?

In a bid to contain the spread of COVID-19, governments gave little time of the decision to close their borders. This left us with little time to communicate with guests. We recommend that you contact your insurance company and travel providers for guidance on this.

I don’t know if I can attend next year, what should I do?

We can offer you a credit at the same value as your original booking. This credit can be used to book any TSW event in 2021 at a later stage.

Let us know latest by Friday 24th April if you want this option.

One person in my group wants to get a credit and the rest want to keep the booking, what do we do?

All credit transfers are in accordance with FSA guidelines and all credit will be held against the card or cards that made payment.

Will I be refunded for my transfers and extras?

All extras & transfers will be refunded to the card paid with, these will be processed by 24th April.

Why are you postponing my trip?

Due to the COVID-19 crisis many travel companies are facing a big challenge due to forced cancellation of trips. Therefore new governmental regulations have been implemented which means travel organisers and their suppliers should postpone a trip to a later date or offer a credit.

What if I want to change destinations?

If you prefer a different date or destination, we can offer a credit of your booking value that can be used towards any other TSW trip in 2021. If you prefer this option please let us know latest by Friday 24th April by emailing info@theskiweek.com.

Can I get a full refund?

We understand that some guests may want a full refund and we wanted to take the opportunity to be totally transparent about the realities of the situation.

We work all year round to plan a safe event; liaising with local authorities and putting together a detailed event plan that safeguards the wellbeing of our guests and staff. We also take out comprehensive cancellation insurance, meaning that if The Ski Week was affected by such things as adverse weather or terrorism we’d be able to responsibly cancel and refund all of our guests. In the case of coronavirus, and the Government ban on group gatherings and travel, event postponement is not covered in all travel businesses.

The fall-out of all this is an unprecedented situation in which we have to postpone the event due to a government ruling, and therefore are unable to make an insurance claim that would allow us to refund our guests. We are following industry guidelines on how to manage the situation.

This means we are unable to give you a cash refund but we are about to postpone your booking. By transferring your booking to next year, and deferring some of the costs already borne, we will be able to deliver the event that we promised, and more.

We know there will be a lot of questions, and we’re here to talk, with the aim of helping everyone as much as we can. There are some FAQs on the webpage mentioned above but if you have any other questions, please email us at info@the skiweek.com and we will do our best to get back to you as soon as possible.